Base Retention Administrator / Receptionist

A vacancy exists for a Base Retention Administrator / Receptionist within Kazang, in the Northern Region, Nelspruit.     

The ideal Base Retention Administrator / Receptionist will be required to work with large amounts of data and work independently as well as a member of a team.

Key Responsibilities include, but are not limited to:

  • Managing daily, weekly, and/or monthly reports that show the effectiveness of the various sales representatives.
  • Taking messages and emailing them to the relevant staff members where necessary.
  • Expanding upon existing reports to ensure increased efficiency and to make sure you have the required information to assist the informal channel.
  • Distributing said reports in the form of dashboards to the relevant sales manager.
  • Using reports to identify devices that stop trading.
  • Escalating these to the relevant salesperson/field technician for follow-up.
  • Dispatching of Field Technicians.
  • Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head.
  • Facilitating monthly boot stock and warehouse stock takes.
  • Receiving and sending faulty devices.
  • Facilitating and arranging shipments via courier services.
  • Management of office facilities i.e., ordering office supplies, arranging and setup of staff meetings, assisting sales managers and reps with travel requirements.
  • Any ad hoc administration as required by the company.

In order to be considered for this position, the following requirements must be met:

  • Matric/Grade 12.
  • Any relevant tertiary qualification.
  • 1-2 years experience working in sales, sales support, or administrative roles.
  • Must be able to read a dashboard with sales figures.

Technical Competencies:

  • Computer literacy – MS Office Suite.
  • Must know a CRM system.