EasyPay – Position Online Support Engineer

A vacancy exists for a Postilion Online Support Engineer within the VAS and Card division, EasyPay, in Cape Town.

Key Responsibilities include, but are not limited to: 

  • Production environment, support, upgrade, and security.
  • Setup and configure disaster recovery.
  • Ensure periodic tests are executed at the DR site.
  • Ensure that failover procedures are documented and kept up to date.
  • Ensure that communication channels are established with all clients at a technical level. 
  • Ensure feedback is given to both management and clients. 
  • Ensure change management is adhered to.
  • Ensure adequate testing has taken place before implementing new systems or changes to existing systems.
  • Ensure all technical documentation is current and freely available.
  • Ensure all processes are documented.
  • Test any new system releases/upgrades from development.
  • Ensure that a testing schedule and procedure is available.
  • Set up and maintain production systems.
  • Database management.
  • Identify issues/problems and assess the severity of the problem and take corrective action.
  • Determine appropriate approach to solving problems.
  • Develop plans for implementing solutions.
  • Set up and configure ACI products. 

Education & Qualifications: 

  • Matric / Grade 12 Qualification
  • Completion of relevant IT Technical Course

Knowledge and Experience Requirements: 

  • Knowledge of MSSQL and MySQL
  • Linux knowledge and experience
  • Business analyst skills is advantageous
  • 2 years’ related experience
  • AWS cloud experience
  • Python and shell/Dos scripting
  • High level knowledge in ACI Postilion suite of products required (Realtime Framework, Office, Config-server, eSocket.POS)

Behavioural Competencies: 

  • Be able to write documentation for all created processes
  • Be able to write disaster recovery documentation, cutover processes
  • Have strong problem-solving skills
  • Have dedication and perseverance
  • Must be able to work well under pressure
  • Setup and configure ACI products

To apply for this position, include a 2–3-page CV, specifying the position you are applying for, for the attention of Lezanne Amos at Lezanne.amos@kazang.com