Help / FAQ

Do you have a question? See if it’s been asked before by browsing our frequently asked questions below. Otherwise, feel free to give us a call and our support team will get back to you. Contact us.

How long does it take to register?

It normally takes no more than 1 working day.

What is my vending account?

Your vending account is your wallet from which you sell products.

How do I deposit money into my vending account?

You need to do an electronic funds transfer (EFT), make a deposit at an ATM at a bank of your choice or at a Kazang Transfer Station (VCD Device). Use your account number as reference number with no spaces.

What products can I sell?

You can see a list of all products that you can sell from the Kazang Web Store at the bottom of the Web Store home page, as well as here. Products include airtime, data, electricity, DStv, TopTV, value added content and more.

What are the legal issues?

You can find all the terms and conditions in our DISCLAIMER.

What is my vending account balance?

On the Kazang Web Store, you can view your balance at the top left-hand box, right under your username. On a Kazang point of sale (POS) machine, you can run a report on the machine to check your balance. You can find it under Reports > Balance.

What are the banking details of the accounts that I can deposit money into?

You can find the banking details once you have logged in at My Account > Reports > Bank Details in the site’s menu. (If you are using a mobile device, it is under Reports > Banking > Bank Details). If you are using a point of sale (POS) device, you can check these details on the device itself like above or ask your Super Dealer or Account Manager.

How long does it take for my deposit to be reflected on my vending account?

It takes about 30 minutes for the deposit to reflect on your vending account balance from the time the money reflects on our account. Please be advised that different banks take different times to transfer funds and to notify us.

What does 'You have insufficient funds mean'?

You do not have enough money in your vending account to sell products to your clients. Please deposit more money into your vending account to carry on selling.

Why is the product list different after I have logged in than before I logged in?

Once you have logged in, the products you see listed are the products that you as Vendor can sell. They may differ from what the site can sell. If you do not see a product that you want to sell, please contact your Super Dealer.

Who is my Super Dealer?

Your Super Dealer is the agency that manages your account. To find your Super Dealer’s details go to the contact page.

View all Sales Collateral here.

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