Kazang Connect – Kazang Pay – Contracts Manager

A vacancy existsfor an Kazang Pay – Contracts Manager within Kazang Connect, within the VAS and Card division in Cape Town.  

The Contracts Manager position within Kazang Pay is a multi-facetted role which will entail the management of the Kazang Pay onboarding team. Management of the team will include: 

  • Ensure that incoming contracts are attended to within business timeless.
  • Ensure that work is allocated and assigned timely to the team.  
  • Ensure team members are adequately trained on all onboarding systems. 
  • Ensure team members are adequately trained on all regulation and compliance matters relating to onboarding. 
  • Team resource management to ensure business targets and metrics are delivered on time.
  • Drive innovation and industry best practice to deliver sound onboarding of merchants.  
  • Monitoring individual performance and team member performance based on signed KPI’s. 
  • Management of overtime shifts to ensure good production and overtime management.  
  • Android App registrations and Vetting. 

Responsibilities of the role include:  

Contracts Management: 

  • Monitor the relevant Contracts queue on Freshdesk. 
  • Ensure contracts are “tagged” correctly on Freshdesk. 
  • Ensure that correct contracts are completed and properly completed and signed. 
  • Ensure that all the necessary KYC documents are attached. 
  • Performing various external checks to verify the vendors KYC details. 
  • Activating and registering the vendor after the application is approved. 
  • Tasking any work that needs to be done on site, including branding. 

Outbound Campaigns and Ad-hoc Projects: 

  • Ensure that outbound campaigns and ad-hoc projects are performed according to management requirements when required. 
  • Document process. 
  • Tracking stats and internal systems. 

Webstore / Android App Registrations 

  • Process and FICA customers that register via the webstore. 
  • Move Accounts as per Agents and Reps Requests. 

In order to be considered for the position, the following requirements must be met: 

  • Matric.
  • Tertiary education will be beneficial.  
  • Minimum 5 years’ experience in a Managerial/ Team leader position.
  • Knowledge of CRM systems. 
  • Microsoft Packages – Excel, Word, PowerPoint, Google Sheets.

Core Technical/ Technical Knowledge competencies:  

  • Good understanding of FICA regulation. 
  • Good understanding of Visa and Mastercard scheme rules.  
  • Knowledge of the Kazang vending business and competent to deal with the associated activities. 
  • Knowledge of the Content Ready backend system and KSIS. 

Administrative/ Technical competencies:  

  • Sound ability to work within a computerised administrative environment.  
  • Sound Computer literacy: able to work with a word processor, spreadsheets, use the internet. 
  • Critical administrative skills include good organisational and planning skills as well as problem-solving and time-management skills. 
  • Attention to detail is necessary as well as the ability to manage multiple demands 
  • Sound numeric skills. 
  • Sound communication skills in English (both verbal and written).  The ability to communicate in another official language will be an advantage. 

Work behaviours and Attitudes:  

  • Customer service ethic with a track record of good customer service and continuous improvement.   
  • Deadline driven and able to work well under pressure.
  • Able to work independently as well as a member of a team. 
  • Actively seeks feedback, able to withstand criticism and use constructive criticism to improve. 
  • Highly professional, high personal standards, able to produce work of a high quality • Shows initiative. 
  • Willingness to go beyond the call of duty.  


  • Lead by example. 
  • Management of the team to ensure optimum production and quality. 
  • Deals with conflict in a constructive manner (i.e., stick to facts, listen, focus on mutual agreement etc). 
  • Balances consistency and fairness when dealing with staff issues. 
  • Be open and approachable / receptive to discuss problems and issues and provides recognition when necessary. 
  • Gives clear direction to the team by setting specific and measurable goals (KPI’s). 
  • Clarifies roles and responsibilities of team members. 
  • Sets appropriate standards of quality and performance for self and others. 
  • Gives individuals specific feedback on their performance. 
  • Expresses trust and confidence in team members, while providing effective coaching and support.  
  • Shares subject matter knowledge, experience, and expertise willingly. 
  • Encourages contributions and feedback from the team. 

To apply for this position, include a 2–3-page CV, specifying the position you are applying for, for the attention of Lezanne Amos at lezanne.amos@kazang.com.