A vacancy exists for a Base Retention Administrator / Receptionist within the Micro Merchant Division, in the Northern Region, Witbank.
The ideal Base Retention Administrator / Receptionist will be required to work with large amounts of data and work independently as well as a member of a team.
Key Responsibilities include, but are not limited to:
- Managing daily, weekly, and/or monthly reports that show the effectiveness of the various sales representatives.
- Taking messages and emailing them to the relevant staff members where necessary.
- Expanding upon existing reports to ensure increased efficiency and to make sure you have the required information to assist the informal channel.
- Distributing said reports in the form of dashboards to the relevant sales manager.
- Using reports to identify devices that stop trading.
- Escalating these to the relevant salesperson/field technician for follow-up.
- Dispatching of Field Technicians.
- Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head.
- Facilitating monthly boot stock and warehouse stock takes.
- Receiving and sending faulty devices.
- Facilitating and arranging shipments via courier services.
- Management of office facilities i.e., ordering office supplies, arranging and setup of staff meetings, assisting sales managers and reps with travel requirements.
- Any ad hoc administration as required by the company.
In order to be considered for this position, the following requirements must be met:
- Matric/Grade 12.
- Any relevant tertiary qualification.
- 1-2 years’ experience working in sales, sales support, or administrative roles.
- Must be able to read a dashboard with sales figures.
Technical Competencies:
- Computer literacy – MS Office Suite.
- Must know a CRM system.
Behavioural Competencies:
- Self-starter.
- Disciplined.
- Self-management.
- Willing to work in a productive team.
- Excited about new ventures and eager to learn.
