Kazang – Micro Merchant Division – Field Service Dispatcher/ Base Retention Administrator

A vacancy exists for a Field Service Dispatcher/ Base Retention Administrator within the Mirco Merchant Division, in the Northern Region, Polokwane.    

The Field Service Dispatcher/ Base Retention Administrator will be required to work with large amounts of data and work independently as well as a member of a team.

Key Responsibilities include, but are not limited to:

Task Allocations:

  • Prioritize Tasks escalated by Retentions department and Kazang admins.
  • Assign tasks in order of importance to Field Service Technicians
  • Monitor Daily Activity of Field Service Technicians to establish outcomes – either FST has capacity to attend to more tasks/tickets or won’t be able to achieve deadlines within working hours.

Route / Map Schedule Planning:

  • Schedule tasks according to priority tickets per zone/suburb alternating between zones/suburbs weekly.
  • Establish routes & resources required to achieve goals of resolving tickets by priority.

Intermediary between Retentions & Field Service Technicians:

  • Receiving tickets escalated by Retentions Team and establish priority.
  • Assign daily tasks/tickets to FST’s.
  • Continuously monitor new tasks/tickets assigned during the day to establish if priority tickets can be attended to faster.
  • Update tickets daily on FST’s progress and assign back to Retentions.
  • Preparation and Support for the Sales Team

In order to be considered for this position, the following requirements must be met:

  • Matric
  • English and at least one other African language.
  • Previous sales experience, previous Sales Management experience managing 1-10 team members.

Technical Competencies:

  • MS Word, Customer Service Skills

Behavioural Competencies:

  • The ability to work well with others.
  • Excellent Verbal Skills
  • Business management Skills
  • Ability to use own initiative.
  • The ability to accept criticism and work well under pressure.
  • Follow procedure accurately with high attention to detail.
  • Integrity
  • The ability to build collaborative relationships.